Clear the Clash: Solve Team Toxicity

When team tension goes unresolved, work slows down in quiet ways that cost more than people admit:

Issues get discussed in side conversations, not in the room where decisions are made
Meetings turn into “swirl” with no clear next steps
Cross-functional handoffs break down and work gets kicked back
People get defensive, shut down, or go passive-aggressive
Leaders spend time refereeing instead of leading
The same conflicts keep coming back, just dressed up as “process problems”

This is not a communication issue. It’s a conflict performance issue. Teams don’t need more “tips.” They need a repeatable way to address what’s real without making it worse.

what this program does

The goal is simple

Clear the Clash equips leaders and cross-functional teams with a practical conflict-resolution conversation system they can use immediately. The goal is simple: handle issues earlier, reduce friction, and keep work moving without damaging working relationships.

You’ll learn how to:

name the real issue without blaming
separate facts from assumptions and stories
make clean requests and set clear expectations
create agreements that prevent repeat conflict
reduce escalation by addressing problems at the right level
repair quickly when a conversation goes sideways

What teams walk away with

Participants receive a ready-to-use toolkit, including:

Meeting Reset script (what to say when tension rises)
Handoff Agreement template (roles, timelines, definition of done)
Decision Rights clarity tool (who decides, who inputs, who executes)
Escalation Ladder (when to escalate and how to do it cleanly)
Repair Script (how to reset after a messy moment)

After this work, organizations typically see:

Fewer escalations because issues get handled earlier and more directly
Faster cross-functional execution with clearer handoffs, ownership, and decisions
Less rework and resentment because expectations get stated instead of assumed

how we engage

Most organizations don’t need another training guess. They need clarity first.

That’s why we start with a detailed, paid diagnostic.

Start with the Friction Audit

A 2 to 3 week engagement that pinpoints where tension is slowing execution, what’s driving it, and what to fix first.

What the Friction Audit uncovers:

We identify the specific breakdown points that create repeated tension and “swirl,” including:

cross-team handoff failures (who does what, by when, what “done” means)
competing priorities and unclear escalation paths
decision rights confusion (who decides vs who influences)
assumptions and miscommunication that lead to rework
avoidance patterns that cause issues to escalate

What’s included:

Stakeholder interviews across key functions (leaders, managers, and on-the-ground perspectives)
A short pulse survey to quantify the hotspots
A clear “tension map” that shows where work gets stuck and why
Root-cause themes and patterns that keep repeating
A practical 30-day action plan teams can apply immediately
An executive readout with recommendations and next steps

What you walk away with:

By the end of the audit, you’ll have:

clarity on what’s really causing the breakdowns
a focused plan (not a long wish list)
a recommended path to traction based on your reality
a clean decision on what to tackle first and what can wait

What happens next:

If the audit confirms what you’re already seeing, we can move into Clear the Clash: Turn Team Tension Into Traction solution with a targeted implementation plan and reinforcement so the change sticks.

ready to talk?

Ready to bring your team from tension to traction? Contact us today to schedule a consultation with one of our experts.

Schedule Now

clear the clash

what this program does

The goal is simple

What teams walk away with

how we engage

ready to talk?